Payment Policy

Thank you for shopping with Merqval. We are committed to providing a smooth and secure shopping experience. Below you’ll find our payment policy, outlining accepted payment methods, security measures, and important information related to payments on our website.

Accepted Payment Methods

We offer several secure payment options for your convenience. You can complete your purchase using the following methods:

Visa
Mastercard
American Express
UnionPay
Shop Pay
Google Pay
Apple Pay

Order Confirmation & Invoice

Once your order has been successfully placed, you will receive an order confirmation email containing your order details and payment summary. This email serves as your proof of purchase.

If you require an official invoice, please contact our customer support team at info@merqval.com, and we will be happy to provide one.

Payment Security

Your security is important to us. All transactions are processed using SSL encryption to ensure your personal and payment information is fully protected. We do not store credit card details on our servers. Payments are handled securely through trusted third-party payment processors.

Order Processing

Order Cut-Off Time: Our daily order cut-off time is 17:00 (GMT+1). Orders placed after this time will be processed on the next business day.

Payment Authorization: Payments are processed at the time of purchase. If a payment issue occurs or a transaction fails, you will be notified, and the order will not be processed until payment is successfully completed.

Delayed Payments: If your payment fails or an issue arises during the transaction, your order may be delayed. Please contact our customer support team if you experience any payment-related issues.

Refund Policy

Refunds for Returns: If you return a product within 30 days of delivery, a refund will be issued to the original payment method once the returned item has been received and inspected. Refunds are typically processed within 7 days.

Payment Fees: When a refund is approved, the full purchase price of the returned item will be refunded. No additional payment fees are deducted.